Teller & Customer Service Specialist

Peoples Bank; Georgetown (OH); On-site; USD 32,000 - 36,000; Full time

Job summary

Peoples Bank in Georgetown, OH is seeking a Teller to provide exceptional customer service, process deposits and withdrawals, and promote bank products. You will handle multi-step teller transactions, resolve issues, and identify opportunities for referrals while maintaining confidentiality and accuracy.

The position requires a high school diploma or GED and at least 1 year in customer service, with strong communication skills, reliability, and the ability to stand for extended periods.

Qualifications

• High School Diploma or GED.
• Minimum 1-year related experience in customer service.
• Ability to work in a fast-paced environment with accuracy.
• Proficient in basic computer operations and standard applications.
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Travel may be required to attend internal education and meetings.

Responsibilities

• Deliver superior customer service with a friendly demeanor and can-do attitude.
• Develop and retain the customer base and be responsive with correspondence.
• Maintain confidentiality of customer information.
• Receive checks and cash for deposits, verify amounts and endorsements.
• Process complex multi-step teller transactions.
• Research and resolve customer issues, with follow-up on resolution.
• Initiate conversations to uncover customer needs and refer to partners.
• Make sales calls to clients/prospects and log activities in Salesforce.
• Meet referral goals and maintain knowledge of products and services.
• Ensure security, risk management, and compliance standards.
• Complete required training and meet branch hours and dress code.

Skills

Customer service

Verbal and written communication

Education

High School Diploma or GED

Job description

Peoples Bank in Georgetown, OH is seeking a Teller to provide exceptional customer service, process deposits and withdrawals, and promote bank products. You will handle multi-step teller transactions, resolve issues, and identify opportunities for referrals while maintaining confidentiality and accuracy.

The position requires a high school diploma or GED and at least 1 year in customer service, with strong communication skills, reliability, and the ability to stand for extended periods.