Bank Teller & Customer Experience Pro

M&T Bank Corporation; Waterbury (VT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Retirement plan

Volunteer time off

Job summary

M&T Bank Corporation in Waterbury, Vermont, is seeking a customer service oriented Teller. You will handle transactions, assist customers, and balance cash with accuracy while following Bank Policy, ensuring a differentiating experience.

Responsibilities include addressing escalations, logging complaints, and supporting AML/KYC processes. Strong communication, organization, and digital fluency are essential, along with a friendly, customer-centric approach; team collaboration is valued.

Qualifications

• High school diploma or equivalent required.
• Minimum 6 months customer service experience with data entry and/or cash handling.
• Proven verbal communication and interpersonal skills.
• Well-organized with strong time management and prioritization.
• Proficient with internet-based tools.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management and address customers' immediate needs.
• Balance and process customer transactions accurately following Bank Policy.
• Own escalated account services issues and log complaints in the system.
• Transition identified sales opportunities to appropriate banking partners.
• Perform branch operations (cash ordering, vault, ATM, wire transfers).
• Process customer/account maintenance and AML/KYC activities.
• Adhere to risk controls and regulatory policies; support audit points and continuous improvement.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Cash handling

Data entry

Digital literacy

Education

High school diploma or GED

Job description

M&T Bank Corporation in Waterbury, Vermont, is seeking a customer service oriented Teller. You will handle transactions, assist customers, and balance cash with accuracy while following Bank Policy, ensuring a differentiating experience.

Responsibilities include addressing escalations, logging complaints, and supporting AML/KYC processes. Strong communication, organization, and digital fluency are essential, along with a friendly, customer-centric approach; team collaboration is valued.