Bank Teller & Customer Experience Pro

LE001 Northwest Bank; Jersey Shore (Lycoming County); On-site; USD 28,000 - 36,000; Full time

Job summary

Northwest Bank in Jersey Shore, PA is seeking a customer-focused teller/support associate to assist customers and visitors with questions, process transactions, and help resolve issues. You will balance drawers, participate in daily operations, and deliver an outstanding customer experience across in-person, phone, and email channels.

The role emphasizes teamwork, adherence to security and bank procedures, and the ability to refer complex requests to the right specialists while maintaining a

Qualifications

• High school diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Assist customers and visitors with questions and needs.
• Balance teller drawer daily and participate in bank operations.
• Deliver exceptional customer experience in person, over the phone and by email.
• Refer customers to appropriate team member for complex requests.
• Follow security, risk, and dual-control procedures and policies.

Skills

Customer service

Cash handling

Teamwork

Communication

Problem solving

Compliance awareness

Education

High school diploma

Tools

Teller system

Microsoft Office

Job description

Northwest Bank in Jersey Shore, PA is seeking a customer-focused teller/support associate to assist customers and visitors with questions, process transactions, and help resolve issues. You will balance drawers, participate in daily operations, and deliver an outstanding customer experience across in-person, phone, and email channels.

The role emphasizes teamwork, adherence to security and bank procedures, and the ability to refer complex requests to the right specialists while maintaining a