Teller & Customer Experience Specialist

LE001 Northwest Bank; City of Albany (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Northwest Bank in New York is recruiting for a branch position focused on customer service and teller responsibilities. The role involves assisting customers, resolving questions, and promoting bank products in a fast-paced office environment.

Strong cash-handling skills and financial knowledge are essential for daily balance, referrals, and teamwork. The person will engage with customers in person, over the phone, and via email, supporting branch operations and ensuring compliance with bank

Qualifications

• High School diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred.
• Banking/retail experience preferred.

Responsibilities

• Assist customers and visitors with questions, problem resolution, and other needs.
• Proactively engage with customers to understand needs and inform them of product/service features and benefits.
• Refer customers to appropriate team member for complex requests or products/services.
• Balance teller drawer daily and participate in office meetings and dual control processes.

Skills

Customer service

Cash handling

Banking knowledge

Communication

Teamwork

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank in New York is recruiting for a branch position focused on customer service and teller responsibilities. The role involves assisting customers, resolving questions, and promoting bank products in a fast-paced office environment.

Strong cash-handling skills and financial knowledge are essential for daily balance, referrals, and teamwork. The person will engage with customers in person, over the phone, and via email, supporting branch operations and ensuring compliance with bank