Customer-Focused Teller: Growth & Financial Wellness

Northwest Bank; Old Fort (PA); On-site; USD 26,000 - 36,000; Full time

Job summary

Northwest Bank is seeking a Teller to join our Centre Hall branch in Pennsylvania. The role focuses on delivering outstanding customer service, processing transactions accurately, resolving issues, and identifying financial needs for referral to the appropriate line of business.

The Teller will balance cash drawers, participate in daily operational tasks, and uphold the bank's five culture promises while maintaining compliance with security and regulatory requirements.

Qualifications

• Strong customer service skills to assist and educate customers.
• Clear verbal and written communication.
• Active listening and issue resolution abilities.
• Team-oriented with reliability and accountability.
• Knowledge of banking products and services preferred.

Responsibilities

• Achieve referral opportunities and support office sales performance.
• Assist customers with questions and problem resolution; inform them of product features.
• Balance teller drawer daily and assist in vault/ATM operations as needed.
• Provide exceptional customer experience in person, by phone, and via email.
• Follow security, risk, and operational procedures; maintain compliance.

Skills

Customer service

Communication

Team collaboration

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Job description

Northwest Bank is seeking a Teller to join our Centre Hall branch in Pennsylvania. The role focuses on delivering outstanding customer service, processing transactions accurately, resolving issues, and identifying financial needs for referral to the appropriate line of business.

The Teller will balance cash drawers, participate in daily operational tasks, and uphold the bank's five culture promises while maintaining compliance with security and regulatory requirements.