Bank Teller - Customer Experience & Cash Handling

Banco Santander SA; Massachusetts; On-site; USD 30,000 - 47,000; Full time

Job summary

Santander is hiring a Full Time Teller in New Bedford, MA to welcome customers, process transactions, and promote digital self-service tools. You will handle deposits, withdrawals, and transfers with accuracy while adhering to policies and risk controls.

The role requires 6+ months cash handling and customer service experience, a high school diploma, and the ability to work weekends/evenings. The team emphasizes service quality and community banking.

Qualifications

• 6+ months cash handling experience required.
• 6+ months demonstrated customer service experience required.
• Ability to work branch hours, including weekends and evenings.
• Excellent customer service skills and a passion for helping others.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.

Responsibilities

• Provide exceptional customer service by welcoming customers and assisting with banking needs.
• Process transactions including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to bank policies and risk management protocols to prevent fraud.
• Recognize opportunities and cross-sell bank products to deepen relationships.
• Educate customers on digital self-service tools and options.
• Assist with custodianship, audits, and other tasks.
• Maintain a clean, organized work area for a welcoming environment.
• Support nearby branches as needed.

Skills

Cash Handling

Customer Service

Communication

Digital Tools

Attention to Detail

Education

High school diploma

GED

Tools

Microsoft Office

Job description

Santander is hiring a Full Time Teller in New Bedford, MA to welcome customers, process transactions, and promote digital self-service tools. You will handle deposits, withdrawals, and transfers with accuracy while adhering to policies and risk controls.

The role requires 6+ months cash handling and customer service experience, a high school diploma, and the ability to work weekends/evenings. The team emphasizes service quality and community banking.