Bank Teller & Customer Care Specialist

Thumb-Bank-; Sanilac Township (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

The Customer Service Representative I at Thumb Bank & Trust serves as the frontline, greeting customers and handling transactions with accuracy and courtesy. You will assist with cash handling, deposits, withdrawals, and card services while following bank procedures and security guidelines.

You will build relationships, promote services, answer inquiries, and support branch operations, including balancing cash drawers, vault and ATM duties, and coordinating with team to deliver reliable

Qualifications

• Experience in customer service and cash handling preferred.
• Strong communication and interpersonal skills.
• Professional appearance and courteous demeanor.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with basic computer software.

Responsibilities

• Greet and assist customers via email, phone and in person while following bank procedures.
• Process financial transactions including cash handling, deposits, withdrawals and checks.
• Balance cash drawer, conduct daily proof, ensure records match system figures.
• Assist with debit card activations and online banking setup.
• Promote banking services and products to customers.
• Answer inquiries and provide follow-up or route calls as needed.
• Maintain confidentiality and security of customer information.
• Support vault, ATM balancing, and branch operations as required.

Skills

Customer service

Cash handling

Professional image

Communication skills

Multitasking

Microsoft Office

Tools

Microsoft Office

Job description

The Customer Service Representative I at Thumb Bank & Trust serves as the frontline, greeting customers and handling transactions with accuracy and courtesy. You will assist with cash handling, deposits, withdrawals, and card services while following bank procedures and security guidelines.

You will build relationships, promote services, answer inquiries, and support branch operations, including balancing cash drawers, vault and ATM duties, and coordinating with team to deliver reliable