Banking Customer Service Associate I

Thumb-Bank-

Marion Township (MI)

On-site

USD 21,000 - 28,000

Full time

6 days ago

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Job summary

Thumb Bank & Trust is seeking a Customer Service Representative I to serve customers in-branch, by phone, email, and online channels, while adhering to bank procedures and security protocols. You will accurately process transactions, balance cash drawers, assist with debit cards and online access, promote banking services, and collaborate with teammates to deliver friendly, efficient service.

This entry-level position emphasizes confidentiality, attention to detail, multitasking, and a

Qualifications

Experience providing customer service and handling cash.
Ability to follow procedures and security policies.
Strong communication and problem-solving skills.
Professional appearance and positive attitude.

Responsibilities

Greet customers and support inquiries in-branch, on the phone, and online.
Process transactions accurately including deposits, withdrawals, checks, and loan payments.
Balance cash drawer and perform daily proof of cash.
Verify endorsements and identification for checks and payments.
Assist with debit card activations and online banking setup.
Promote banking services and products to customers.
Maintain confidentiality and follow bank security protocols.
Collaborate with team to complete daily tasks and support branches.