Banking Customer Service Associate

THUMB BANK & TRUST; Cass City (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

Thumb Bank & Trust in Cass City, MI is seeking a Customer Service Representative I to greet customers, process transactions, and ensure accurate balancing, while upholding bank procedures. The role focuses on delivering friendly service across in-person, phone, and email channels; promoting digital banking, maintaining confidentiality, and coordinating with teammates to meet daily objectives.

Candidates should have a high school education, prior banking or cash handling experience preferred, and

Qualifications

• Ability to maintain confidential information.
• Banking experience and cash handling preferred.
• Professional, courteous communication.
• Excellent verbal and written communication.

Responsibilities

• Greet and assist customers in person, by phone and email while following procedures.
• Process transactions including cash, checks, deposits and loan payments accurately.
• Balance cash drawer daily and ensure records match.
• Promote online and mobile banking to customers.
• Assist with debit card activations and online access setup.
• Collaborate with team and comply with policies and security protocols.

Skills

Customer service

Cash handling

Professional communication

Multitasking

Attention to detail

Education

High School

Job description

Thumb Bank & Trust in Cass City, MI is seeking a Customer Service Representative I to greet customers, process transactions, and ensure accurate balancing, while upholding bank procedures. The role focuses on delivering friendly service across in-person, phone, and email channels; promoting digital banking, maintaining confidentiality, and coordinating with teammates to meet daily objectives.

Candidates should have a high school education, prior banking or cash handling experience preferred, and