Banking Customer Specialist II – Accounts & Services

Thumb-Bank-; Bay City (MI); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Thumb Bank & Trust is seeking a Customer Service Representative II to be the face of the branch, delivering exceptional service while accurately processing transactions and balancing cash. The role includes opening deposit accounts, cross-selling products, supporting daily operations, and training staff, with weekend availability. A minimum of one year in financial customer service is required, plus strong communication and attention to detail.

Qualifications

• 1 year of customer service experience at a financial institution.
• Ability to handle financial transactions accurately.
• Professional communication, both written and verbal.
• Strong attention to detail and initiative.

Responsabilités

• Process customer transactions accurately with proper balancing.
• Open and close deposit accounts and related services.
• Cross-sell banking products or refer to appropriate department.
• Assist with opening various account types (personal, business, IRA).
• Support branch operations and cash audits as needed.
• Provide friendly, efficient service to customers and support team.

Connaissances

Customer service

Cash handling

Communication

Teamwork

Multitasking

Office software

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

Thumb Bank & Trust is seeking a Customer Service Representative II to be the face of the branch, delivering exceptional service while accurately processing transactions and balancing cash. The role includes opening deposit accounts, cross-selling products, supporting daily operations, and training staff, with weekend availability. A minimum of one year in financial customer service is required, plus strong communication and attention to detail.