Bank Tech Senior Director: Strategic Program & People Ops

Capital One; McLean (VA); On-site; USD 239,000 - 272,000; Full time

Job summary

Capital One seeks a seasoned Senior Director, Project Manager to align labor strategy with business priorities and scale teams. You will partner with executives to design workforce structures, capacity planning, and talent deployment that support Capital One’s banking platforms.

You will lead initiatives on associate experience, culture, and governance, driving engagement, retention, and alignment across functions and regions.

Qualifications

• Bachelor’s degree required.
• 11+ years in Project/Process/Program Management.
• 9+ years of people management experience.

Responsibilities

• Labor strategy & workforce optimization in partnership with leadership.
• Act as chief advocate for the employee journey and governance frameworks.
• Establish robust operational rhythms, standards, and meeting structures across teams.

Skills

Labor strategy

Leadership

Stakeholder management

Cross-functional collaboration

Strategic thinking

Education

Bachelor's degree

Tools

PMP Certification

Lean/Six Sigma

Agile

Job description

Capital One seeks a seasoned Senior Director, Project Manager to align labor strategy with business priorities and scale teams. You will partner with executives to design workforce structures, capacity planning, and talent deployment that support Capital One’s banking platforms.

You will lead initiatives on associate experience, culture, and governance, driving engagement, retention, and alignment across functions and regions.