Director, Bank Tech Operations & Transformation

Information Technology Senior Management Forum; Richmond (VA); On-site; USD 187,000 - 214,000; Full time

Job summary

Capital One is seeking a Director of Project Management for Bank Tech Operations. The role leads program oversight, backlog processes, and executive reporting, partnering with Product to tie technology work to business outcomes.

Strong leadership, strategic thinking, and exec communication are essential to guide initiatives and drive transformation across multiple locations. The position requires a track record in PM, people leadership, and experience with large-scale operational changes.

Qualifications

• Bachelor’s Degree required.
• 9+ years of process, project, or program management experience.
• 7+ years of people management experience.
• MBA preferred.
• 10+ years of process, project, or program management experience.

Responsibilities

• Oversee enterprise tech backlog intake and distribution processes for Bank Tech engineering organization.
• Own overall program oversight for Tech Transformation and Enterprise Tech backlog including executive reporting, escalations and operating rhythms.
• Build and maintain effective, scalable processes that streamline technical operational routines without adding unnecessary friction.
• Align technical routines with overarching strategy to ensure every meeting and process is driving toward core goals.
• Provide strategic support for critical operational shifts, ensuring the organization remains resilient and aligned during transitions.
• Act as a primary advisor to senior tech leaders, providing initial framing for high-stakes proposals and translating vision into actionable plans.
• Work hand-in-hand with Product partners to develop a deep understanding of their business priorities and objectives.

Skills

Leadership

Strategic thinking

Executive communications

Education

Bachelor’s Degree

Master of Business Administration

Job description

Capital One is seeking a Director of Project Management for Bank Tech Operations. The role leads program oversight, backlog processes, and executive reporting, partnering with Product to tie technology work to business outcomes.

Strong leadership, strategic thinking, and exec communication are essential to guide initiatives and drive transformation across multiple locations. The position requires a track record in PM, people leadership, and experience with large-scale operational changes.