Sr. Director, Project Management (Bank Tech)

Capital One; Richmond (VA); On-site; USD 217,000 - 248,000; Full time

Job summary

Capital One in McLean, VA seeks a Sr. Director, Project Management to lead Bank Tech platforms and collaborate with senior leadership to align workforce and operational strategy.

Responsibilities include driving labor strategy, associate experience, and scalable operating rhythms across Finance, HR, and Tech, while shaping executive-level proposals and data-driven decisions. The role requires 11+ years in PM/PPM, 9+ years of people management, and certifications like PMP/Lean/Six Sigma are

Qualifications

• Bachelor's degree is required.
• 11+ years in Project Management, Process Management, or Program Management.
• 9+ years of people management experience.

Responsibilities

• Labor Strategy & Workforce Optimization: Partner with leadership to design long-term labor strategy and align structures, capacity planning, and talent deployment with strategic priorities.
• Associate Experience & Culture: Act as chief advocate for the employee journey; design rituals, feedback loops, and governance to elevate engagement and retention.
• Operational Excellence & Well-Managed Practices: Establish rhythms, management standards, and meeting structures to reduce friction and sharpen decision-making.
• Strategic Alignment: Translate high-level business goals into scalable operational guidelines.
• Executive Advisor & Cross-Functional Catalyst: Advise senior tech leaders and align technology priorities with broader business outcomes.

Skills

Leadership

Executive communication

Strategic thinking

Education

Bachelor's degree

Job description

Sr. Director, Project Management (Bank Tech)

We are looking for a passionate, seasoned leader who thrives in the face of ambiguity and complex problem-solving. In this role, you will be a key and trusted partner to a leadership team responsible for the platforms supporting all of Capital One’s banking businesses. The ideal candidate will have an exceptional track record of building strong business partnerships, demonstrated success in critical thinking and problem solving, experience with complex analysis, and ability to balance critical priorities across a wide range of responsibilities. The Project Manager should have experience in developing executive-ready presentations and telling a compelling story through data.

About the Role:

The Bank Tech Senior Director, Project Manager centers directly on labor strategy, associate experience, and building well-managed, sustainable team practices. You will sit at the intersection of leadership strategy and ground-level execution, ensuring our workforce is aligned, our operational rhythm is healthy, and our teams are built to scale effectively.

Key Responsibilities:

• Labor Strategy & Workforce Optimization: Partner with leadership to design and refine our long-term labor strategy, ensuring organizational structures, capacity planning, and talent deployment match our strategic priorities.
• Associate Experience & Culture: Serve as the chief advocate for the employee journey. Design rituals, feedback loops, and governance frameworks that elevate engagement, retention, and team alignment.
• Operational Excellence & "Well-Managed" Practices: Establish robust operational rhythms, management standards, and meeting structures across teams to eliminate friction, sharpen decision-making, and ensure accountability.
• Strategic Alignment: Act as a trusted sounding board and trusted advisor to executive leadership, translating high-level business goals into scalable operational guidelines.
• Executive Advisor & Cross-Functional Catalyst: Serve as a primary advisor to senior tech leaders—framing high-stakes proposals and translating strategic vision into action—while partnering closely with key functions (Finance, HR, Labor) to align technology priorities directly with broader business outcomes.

Basic Qualifications

• Bachelor’s degree
• At least 11 years of experience in Project Management, Process Management, or Program Management
• At least 9 years of people management experience

Preferred Qualifications

• Master’s Degree or MBA
• 12+ years of project or program management experience
• 10+ years of people leadership experience
• 6+ years of experience driving organizational change and operational excellence
• 5+ years of experience leading cross functional programs in risk
• 5+ years of experience in strategy development
• 5+ years of experience in technical business operations
• 3+ years of experience working in the financial services industry
• 3+ years of experience partnering with engineering and product teams
• Project Management Professional (PMP), Lean, Agile or Six Sigma certification

Salary Information

• McLean, VA: $238,700 - $272,400 for Sr. Director, Project Mgmt
• New York, NY: $260,400 - $297,200 for Sr. Director, Project Mgmt
• Richmond, VA: $217,000 - $247,700 for Sr. Director, Project Mgmt
• Wilmington, DE: $217,000 - $247,700 for Sr. Director, Project Mgmt

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.