Bank Store Lead: Customer Experience & Ops

TD Bank Group; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

TD Bank in Jackson Heights, NY is seeking a Store Supervisor to oversee day-to-day team activities, drive sales and maintain operational excellence. You will coach staff, manage customer escalations, and ensure adherence to policies while promoting TD Bank products and delivering a legendary customer experience.

Active registration with NMLS is required for mortgage-related activities; strong organizational and communication skills are essential in a fast-paced retail banking environment.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• Notary License (preferred).
• Experience in supervising or directing others and in customer service.
• Strong organization, verbal and written communication skills.

Responsibilities

• Supervises day-to-day team activities to achieve objectives while ensuring compliance.
• Leads, coaches and develops the Store team to deliver excellent service and advice.
• Manages lobby and frontline operations, including escalations and complex transactions.
• Uses CRM tools to engage customers and deepen relationships; promotes TD products and services.

Skills

Supervisory leadership

Customer service

Sales experience

Verbal and written communication

Organization skills

Multi-tasking

Policy/compliance awareness

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Jackson Heights, NY is seeking a Store Supervisor to oversee day-to-day team activities, drive sales and maintain operational excellence. You will coach staff, manage customer escalations, and ensure adherence to policies while promoting TD Bank products and delivering a legendary customer experience.

Active registration with NMLS is required for mortgage-related activities; strong organizational and communication skills are essential in a fast-paced retail banking environment.