Bank Store Supervisor: Lead & Grow Customer Relationships

TD Bank Group; Bridgewater Township (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

TD Bank is seeking a Supervisor for the Bridgewater, NJ store to lead a busy team delivering exceptional customer service and tailored financial advice. The role involves day-to-day oversight, coaching, and ensuring compliance with bank policies while achieving service and sales objectives.

The candidate will manage teller and platform operations, handle escalations, and drive customer relationships through proactive outreach and product guidance.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience with customers or sales.
• Notary License preferred.
• Previous supervisory experience or ability to coach and lead.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication.
• Proficiency with Outlook, Lotus Notes, Word and Excel.

Responsibilities

• Provide supervisory oversight to a team of advice and service colleagues to meet store objectives.
• Lead day-to-day team activities ensuring compliant and efficient service and advice.
• Monitor teller, platform workflows; prioritize tasks and delegate duties.
• Maintain awareness of policies, risk controls and regulatory guidelines.
• Drive cash handling, vault management, and loss prevention efforts.
• Engage customers about loan products; process applications and registrations (NMLS).
• Coach team on delivering effective customer service and product advice.

Skills

Customer service

Team leadership

Sales experience

Communication

Organization

Problem solving

Decision making

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank is seeking a Supervisor for the Bridgewater, NJ store to lead a busy team delivering exceptional customer service and tailored financial advice. The role involves day-to-day oversight, coaching, and ensuring compliance with bank policies while achieving service and sales objectives.

The candidate will manage teller and platform operations, handle escalations, and drive customer relationships through proactive outreach and product guidance.