Bank Store Lead – Customer Advisory & Operations

TD; City of Albany (NY); Vor Ort; USD 33.000 - 46.000; Vollzeit

Zusammenfassung

TD Bank in Albany, New York is seeking a store supervisor to oversee daily operations, ensure policy compliance, and protect the bank and customers. The role involves managing the teller side, platform, and customer escalations while guiding a team to deliver excellent service and informed financial guidance.

You will lead staff in sales and advisory activities to build strong customer relationships, handle cash operations, and maintain risk controls.

Qualifikationen

• HS diploma or GED required; undergraduate degree preferred
• 2+ years related experience working with customers and/or sales in any capacity or equivalent
• Notary license (preferred)
• Previous supervisory experience or demonstrated ability in providing direction, decision making, coaching/oversight of customer service
• Proven ability to meet and exceed customers’ expectations
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Effective verbal and written communication skills
• Sound judgment in decision making and problem solving
• Ability to multi-task and maintain order in the store
• Good working knowledge of Outlook, Lotus Notes, Word and Excel
• Ability to supervise and lead others
• Ability to provide community services

Aufgaben

• Provide day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities while maintaining compliance and regulatory guidelines
• Closely monitor workflows for teller and platform teams, prioritizing tasks and delegating duties
• Lead the team in delivering end-to-end advice and driving customer-centric service and sales objectives
• Support service and advice strategies to improve the overall customer experience and maintain regulatory compliance

Jobbeschreibung

TD Bank in Albany, New York is seeking a store supervisor to oversee daily operations, ensure policy compliance, and protect the bank and customers. The role involves managing the teller side, platform, and customer escalations while guiding a team to deliver excellent service and informed financial guidance.

You will lead staff in sales and advisory activities to build strong customer relationships, handle cash operations, and maintain risk controls.