Bank Store Supervisor: Customer Experience & Sales

TD Bank Group; Bloomfield (NJ); On-site; USD 34,000 - 50,000; Full time

Job summary

TD Bank Group in Nutley, New Jersey, is seeking a supervisory professional to lead day-to-day store operations, manage teller functions, and handle customer escalations. The role emphasizes sales, risk awareness, and delivering personalized service.

The position requires strong leadership, compliance with policies, and ability to coach a team to meet customer and sales objectives. Notary and mortgage licensing familiarity is a plus, with opportunities for growth within Personal & Commercial

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and or sales in any capacity or equivalent.
• Notary License (preferred)
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service
• Proven ability to meet and exceed Customers' expectations
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Effective verbal and written communication skills
• Sound judgment in decision making and problem solving
• Ability to multi-task and maintain order in the Store
• Good working knowledge of Outlook, Lotus Notes, Word and Excel
• Ability to supervise and lead others
• Ability

Responsibilities

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines
• Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities
• Drives operational excellence in the Store, including but not limited to cash handling, vault management, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
• Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)

Skills

Customer interaction

Sales experience

Supervisory

Verbal communication

Written communication

Organizational skills

Problem solving

Education

HS Diploma or GED

Undergraduate degree

Notary License (preferred)

Job description

TD Bank Group in Nutley, New Jersey, is seeking a supervisory professional to lead day-to-day store operations, manage teller functions, and handle customer escalations. The role emphasizes sales, risk awareness, and delivering personalized service.

The position requires strong leadership, compliance with policies, and ability to coach a team to meet customer and sales objectives. Notary and mortgage licensing familiarity is a plus, with opportunities for growth within Personal & Commercial