Store Lead — Customer Experience & Operations

TD; Jacksonville (FL); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank in Jacksonville seeks a Store Supervisor to lead daily team activities, ensure policy compliance, and drive customer-oriented outcomes. The role oversees teller, platform, and escalations while maintaining risk controls and operational excellence.

Ideal candidates have supervisory experience, strong organizational skills, and the ability to coach staff to meet sales and service objectives. NMLS registration may be required for loan-related activities.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience working with customers and or sales in any capacity or equivalent.
• Notary License (preferred).
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service.

Responsibilities

• Provides supervisory oversight to a team of advice and service colleagues in the achievement of individual and Store objectives that result in legendary Customer and colleague experiences.
• Provides day-to-day team leadership and work direction to ensure effective/efficient delivery of personalized/complex service and advice activities and/or solutions while maintaining compliance and regulatory guidelines.
• Closely monitors workflows for the teller team and platform, prioritizing tasks and delegating duties and responsibilities
• Engages in conversations with customers about loan products, facilitates the application intake so must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
• Leads, coaches, and drives exceptional service at every Customer interaction in the lobby and on the frontline

Education

HS Diploma or GED required; undergraduate degree preferred

Notary License (preferred)

Job description

TD Bank in Jacksonville seeks a Store Supervisor to lead daily team activities, ensure policy compliance, and drive customer-oriented outcomes. The role oversees teller, platform, and escalations while maintaining risk controls and operational excellence.

Ideal candidates have supervisory experience, strong organizational skills, and the ability to coach staff to meet sales and service objectives. NMLS registration may be required for loan-related activities.