Store Leader - Banking Customer Advisory

TD Bank Group; Jacksonville (FL); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank Group in Jacksonville, FL is seeking a Store Supervisor to oversee day-to-day activities, ensure operational excellence, and maintain compliance with policies. You will lead the teller side, platform, and customer escalations, while driving sales and advisory conversations to deepen customer relationships.

You will coach a team, monitor workflows, manage cash handling and risk controls, and engage with customers about loan products.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• Notary License (preferred) may be beneficial.
• 2+ years related experience in customer-facing or sales roles.

Responsibilities

• Oversee day-to-day team activities to ensure operational excellence and policy compliance.
• Manage teller side, platform, and customer escalations in the absence of other managers.
• Lead initiatives to acquire, retain, and deepen customer relationships through sales and advisory conversations.
• Coach and develop team members, monitor workflows, and ensure risk controls like cash handling and vault management.
• Engage customers with loan product discussions and facilitate application intake.
• Maintain knowledge of TD Bank products, services, and campaigns to support customers' financial needs.

Education

HS Diploma or GED

Undergraduate degree preferred

Notary License (preferred)

2+ years related experience

Job description

TD Bank Group in Jacksonville, FL is seeking a Store Supervisor to oversee day-to-day activities, ensure operational excellence, and maintain compliance with policies. You will lead the teller side, platform, and customer escalations, while driving sales and advisory conversations to deepen customer relationships.

You will coach a team, monitor workflows, manage cash handling and risk controls, and engage with customers about loan products.