Bank Operations Manager: Process Improvement & KPIs

First Merchants Bank; Jeffersonville (IN); On-site; USD 70,000 - 100,000; Full time

Job summary

First Merchants Bank is seeking a Manager, Operations to join our team. This position will ensure the Operations Department runs efficiently and seeks to continually improve processes, providing direction to staff to deliver superior quality service and product support for internal and external customers.

The role requires strong leadership, experience in a bank production environment, and ability to monitor performance through KPIs, while ensuring compliance with regulatory requirements and SOX

Qualifications

• High school diploma or GED.
• 5+ years in a bank production environment or 3+ years in a First Merchants bank production role.
• Experience managing a team of associates.
• Bachelor's degree in business, management, accounting or related field preferred.

Responsibilities

• Lead staff: hiring, mentoring, and performance evaluations.
• Continually review processes for efficiency improvements.
• Maintain procedures and controls for regulatory requirements and SOX.
• Identify, track, and report KPI performance and improvement opportunities.

Skills

Staff management

Hiring & interviewing

Process improvement

Regulatory compliance

KPI reporting

Education

High school diploma or GED

Bachelor's degree (preferred)

Job description

First Merchants Bank is seeking a Manager, Operations to join our team. This position will ensure the Operations Department runs efficiently and seeks to continually improve processes, providing direction to staff to deliver superior quality service and product support for internal and external customers.

The role requires strong leadership, experience in a bank production environment, and ability to monitor performance through KPIs, while ensuring compliance with regulatory requirements and SOX