Manager, Operations

Socket.dev; Daleville (IN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Manager, Operations to join our team. This role ensures the Operations Department runs efficiently and seeks to continually improve processes. You will provide direction to staff to deliver superior service and product support for internal and external customers.

Essential duties include hiring and mentoring staff, reviewing processes for efficiency, ensuring SOX compliance, and tracking KPIs to drive improvements across operations.

Qualifications

• High school diploma or GED required.
• 5+ years in a bank production environment or 3+ years in a First Merchants bank production role.
• Experience managing a team of associates.

Responsibilities

• Manage staff, conduct interviews, hire and mentor staff and evaluate performance.
• Review processes to identify efficiency improvements.
• Maintain procedures and controls to ensure regulatory compliance and SOX key controls.
• Identify, track and report KPI’s to monitor performance and guide improvements.

Skills

Team management

Hiring & interviewing

Process improvement

Education

Bachelor’s degree (business/management/accounting)

Job description

First Merchants Bank is seeking a Manager, Operations to join our team! This position will be responsible for ensuring the Operations Department runs efficiently and seeks to continually improve processes. Provide direction to the operations staff to ensure delivery of superior quality service and product support for internal and external customers.

Essential Duties and Responsibilities:

1. Manage staff, conduct interviews and make hiring decisions, hire and mentor staff and evaluate performance.
2. Continually review processes for improvement opportunities to enhance the department’s efficiency.
3. Maintain sound procedures and process controls to ensure compliance with regulatory requirements and SOX key controls.
4. Identify, track, evaluate and report on Key Performance Indicators (KPI’s) that monitor department performance and address any improvements required.

In order to be successful in this position, we require the following:

• High school diploma or equivalent (GED).
• A minimum of five (5) years in a bank production environment or related experience, or a minimum of three (3) years in a First Merchants bank production role.
• Experience managing a team of associates.

The following would be a plus:

• Bachelor’s degree in business, management, accounting or related field.

First Merchants offers the following:

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A little about us:

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision is:

To enhance the financial wellness of the diverse communities we serve.

Our Mission is:

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team:

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."