Banking Operations Manager: Process & People Leader

First-Merchants-Bank; Daleville (IN); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Additional Benefits

Job summary

First Merchants Bank is seeking a Manager, Operations to join our team. This position will be responsible for ensuring the Operations Department runs efficiently and seeks to continually improve processes.

Provide direction to the operations staff to ensure delivery of superior quality service and product support for internal and external customers. Essential duties include managing staff, hiring decisions, reviewing processes for improvements, maintaining SOX controls, and identifying KPIs to

Qualifications

• High school diploma or equivalent (GED).
• A minimum of five (5) years in a bank production environment or related experience, or a minimum of three (3) years in a First Merchants bank production role.
• Experience managing a team of associates.
• Bachelor’s degree in business, management, accounting or related field would be a plus.

Responsibilities

• Manage staff, conduct interviews and make hiring decisions, hire and mentor staff and evaluate performance.
• Continually review processes for improvement opportunities to enhance the department’s efficiency.
• Maintain sound procedures and process controls to ensure compliance with regulatory requirements and SOX key controls.
• Identify, track, evaluate and report on Key Performance Indicators (KPIs) that monitor department performance and address any improvements required.

Skills

Team management

Process improvement

Regulatory compliance

Education

High school diploma or GED

Bachelor's degree in business/management/accounting

Job description

First Merchants Bank is seeking a Manager, Operations to join our team. This position will be responsible for ensuring the Operations Department runs efficiently and seeks to continually improve processes.

Provide direction to the operations staff to ensure delivery of superior quality service and product support for internal and external customers. Essential duties include managing staff, hiring decisions, reviewing processes for improvements, maintaining SOX controls, and identifying KPIs to