Bank Front Desk & Guest Experience Specialist

First Federal Bank; Tuscaloosa (AL); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

First Federal Bank in Tuscaloosa is seeking a courteous Receptionist to be the first point of contact for customers and visitors. You will support daily administrative operations and facilitate communication between customers and bank staff while handling inquiries.

Responsibilities include greeting guests, managing a multi-line phone system, handling mail, and providing clerical support to the branch. A high school diploma and professional demeanor are required.

Formación

• High school diploma or equivalent required.
• Experience operating a multi-line telephone system.
• Excellent verbal and written communication skills.
• Professional, courteous, and customer-focused demeanor.
• Proficiency in Microsoft Office Suite.
• Ability to work independently with limited supervision.
• Strong attendance and reliability.

Responsabilidades

• Greet customers and direct inquiries to the appropriate staff.
• Answer, screen, and direct incoming calls via a multi-line phone system.
• Receive, sort, and distribute mail and packages.
• Provide clerical support to the branch and departments.
• Maintain Bank policies and ensure a secure workplace.

Conocimientos

Multi-line telephone system

Verbal and written communication

Customer-focused demeanor

Microsoft Office Suite

Professionalism and discretion

Relationship building

Educación

High school diploma or equivalent

Descripción del empleo

First Federal Bank in Tuscaloosa is seeking a courteous Receptionist to be the first point of contact for customers and visitors. You will support daily administrative operations and facilitate communication between customers and bank staff while handling inquiries.

Responsibilities include greeting guests, managing a multi-line phone system, handling mail, and providing clerical support to the branch. A high school diploma and professional demeanor are required.