Bank Teller & Customer Experience Pro

BankFirst Financial Services; Alabama; On-site; USD 27,000 - 36,000; Full time

Job summary

BankFirst Financial Services in Alabama seeks a friendly Teller to provide high-quality customer service and accurately process bank transactions in a fast-paced branch environment. You will handle cash, deposits, withdrawals, check cashing, and loan payments while maintaining compliance with BSA, OFAC, CIP, and other regulations.

You will verify funds, balance cash drawers, and prepare deposits with care. Team members are expected to support sales goals by identifying customer needs and

Qualifications

• High school diploma or GED required.
• Three months of cash handling, sales or related experience.

Responsibilities

• Cash checks according to bank policies and procedures.
• Accept deposits for checking and savings accounts; verify cash and checks received; determine holds as per Regulation CC.
• Accept payments for various types of loans.
• Accept stop payments, revocations, stop ranges, alerts, address changes, check orders, deposit slip orders, telephone transfers, items for collections.
• Close checking and savings accounts.
• Process night deposits; mail receipts and records.
• Resolve customer problems within scope of authority; sell cashier’s checks.
• Order Debit/ATM cards; notify Hot Card department and complete unauthorized usage report.
• Balance cash and daily transactions and ATM.
• Understand and ensure compliance for regulations and reporting (BSA, OFAC, CIP).
• Verify check orders.
• Prepare change order.
• Assist with opening and closing banking center.
• Support sales environment and cross-sell bank products; assist retail scorecard goals.
• Attend required training sessions.

Skills

Cash handling

Sales

Customer service

Regulatory compliance

Education

High school diploma or GED

Job description

BankFirst Financial Services in Alabama seeks a friendly Teller to provide high-quality customer service and accurately process bank transactions in a fast-paced branch environment. You will handle cash, deposits, withdrawals, check cashing, and loan payments while maintaining compliance with BSA, OFAC, CIP, and other regulations.

You will verify funds, balance cash drawers, and prepare deposits with care. Team members are expected to support sales goals by identifying customer needs and