Receptionist

First-Federal-Bank; Tuscaloosa (AL); Presencial; USD 28.000 - 38.000; Jornada completa

Descripción de la vacante

First-Federal-Bank in Tuscaloosa, AL is seeking a full-time Receptionist to be the welcoming first point of contact and to support daily administrative operations at the Main Branch.

You will greet customers, answer calls on a multi-line system, route inquiries, and handle mail and clerical tasks while maintaining security compliance and contributing to a professional office environment.

Formación

• High school diploma or equivalent required.
• Proficient in Microsoft Office Suite.
• Strong communication and customer service skills.
• Ability to operate a multi-line telephone system and direct calls.
• Ability to work independently with minimal supervision.

Responsabilidades

• Greet and direct customers and visitors to appropriate staff.
• Answer and direct calls on a multi-line system; take messages.
• Receive, sort, and distribute mail; prepare outgoing mail.
• Maintain bank security and comply with BSA/AML policies.
• Provide clerical support to the branch and other departments.
• Complete annual BSA/AML training.
• Perform other related duties as assigned.

Conocimientos

Multi-line telephone handling

Verbal and written communication

Interpersonal skills

Customer-focused demeanor

Professionalism and discretion

Relationship building

Attendance reliability

Independent work with limited supervis

Task and priority management

Policy and procedure compliance

Educación

High school diploma or equivalent

Herramientas

Microsoft Office Suite

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Tuscaloosa - McFarland, Tuscaloosa, AL, US

Position Summary

The Receptionist serves as the first point of contact for customers, visitors, and callers, providing a welcoming and professional experience while supporting daily administrative operations. This position facilitates communication between customers and bank and mortgage personnel, directs inquiries to the appropriate staff members, and performs a variety of clerical and administrative duties to support the efficient operation of the Main Branch.

Essential Duties and Responsibilities

• Greet and welcome customers, visitors, and prospective customers, directing them to the appropriate bank or mortgage personnel.
• Notify the appropriate staff members when scheduled visitors arrive.
• Answer and direct incoming calls using a multi-line telephone system, take accurate messages, and make announcements through the intercom system as needed.
• Receive, sort, process, and distribute incoming mail.
• Prepare and log outgoing mail and packages, coordinate pickups, and follow up as necessary.
• Process returned mail in accordance with established procedures.
• Follow all bank security policies and procedures and understand the responsibilities associated with maintaining a safe and secure workplace.
• Provide clerical and administrative support to the branch and other departments as needed.
• Comply with Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) policies and procedures, promptly reporting relevant concerns or information to the appropriate supervisor or Compliance Department.
• Complete required annual BSA/AML training, either in person or online.
• Perform other related duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Qualifications and Skills

• High school diploma or equivalent required.
• Ability to operate a busy, multi-line telephone system and efficiently direct incoming calls.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Professional, courteous, and customer-focused demeanor that reflects positively on the Bank.
• Proficiency in Microsoft Office Suite or comparable office software.
• Ability to maintain professionalism, discretion, and tact when handling challenging or stressful situations.
• Ability to establish and maintain effective working relationships with customers, managers, coworkers, and other professionals.
• Ability to maintain regular and predictable attendance, with or without reasonable accommodation.
• Ability to understand and follow Bank policies, procedures, security requirements, and applicable compliance guidelines.
• Ability to work independently with limited supervision while effectively managing multiple tasks and priorities.