Receptionist

First Federal Bank; Tuscaloosa (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

First Federal Bank in Tuscaloosa is seeking a courteous Receptionist to be the first point of contact for customers and visitors. You will support daily administrative operations and facilitate communication between customers and bank staff while handling inquiries.

Responsibilities include greeting guests, managing a multi-line phone system, handling mail, and providing clerical support to the branch. A high school diploma and professional demeanor are required.

Qualifications

• High school diploma or equivalent required.
• Experience operating a multi-line telephone system.
• Excellent verbal and written communication skills.
• Professional, courteous, and customer-focused demeanor.
• Proficiency in Microsoft Office Suite.
• Ability to work independently with limited supervision.
• Strong attendance and reliability.

Responsibilities

• Greet customers and direct inquiries to the appropriate staff.
• Answer, screen, and direct incoming calls via a multi-line phone system.
• Receive, sort, and distribute mail and packages.
• Provide clerical support to the branch and departments.
• Maintain Bank policies and ensure a secure workplace.

Skills

Multi-line telephone system

Verbal and written communication

Customer-focused demeanor

Microsoft Office Suite

Professionalism and discretion

Relationship building

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular Tuscaloosa - McFarland, Tuscaloosa, AL, US

2 days ago Requisition ID: 1020

Position Summary

The Receptionist serves as the first point of contact for customers, visitors, and callers, providing a welcoming and professional experience while supporting daily administrative operations. This position facilitates communication between customers and bank and mortgage personnel, directs inquiries to the appropriate staff members, and performs a variety of clerical and administrative duties to support the efficient operation of the Main Branch.

Essential Duties and Responsibilities

• Greet and welcome customers, visitors, and prospective customers, directing them to the appropriate bank or mortgage personnel.
• Notify the appropriate staff members when scheduled visitors arrive.
• Answer and direct incoming calls using a multi-line telephone system, take accurate messages, and make announcements through the intercom system as needed.
• Receive, sort, process, and distribute incoming mail.
• Prepare and log outgoing mail and packages, coordinate pickups, and follow up as necessary.
• Process returned mail in accordance with established procedures.
• Follow all bank security policies and procedures and understand the responsibilities associated with maintaining a safe and secure workplace.
• Provide clerical and administrative support to the branch and other departments as needed.
• Comply with Bank Secrecy Act (BSA) and Anti-Money Laundering (AML) policies and procedures, promptly reporting relevant concerns or information to the appropriate supervisor or Compliance Department.
• Complete required annual BSA/AML training, either in person or online.
• Perform other related duties as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Required Qualifications and Skills

• High school diploma or equivalent required.
• Ability to operate a busy, multi-line telephone system and efficiently direct incoming calls.
• Excellent verbal and written communication skills, with strong interpersonal abilities.
• Professional, courteous, and customer-focused demeanor that reflects positively on the Bank.
• Proficiency in Microsoft Office Suite or comparable office software.
• Ability to maintain professionalism, discretion, and tact when handling challenging or stressful situations.
• Ability to establish and maintain effective working relationships with customers, managers, coworkers, and other professionals.
• Ability to maintain regular and predictable attendance, with or without reasonable accommodation.
• Ability to understand and follow Bank policies, procedures, security requirements, and applicable compliance guidelines.
• Ability to work independently with limited supervision while effectively managing multiple tasks and priorities.