Hybrid Customer Support Specialist (Remote Training)

Russell Tobin; Columbus (OH); Hybrid; USD 35,894 - 43,871; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k)-retirement savings

Employee assistance program

Legal support

Employee discounts with preferred vendors

Job summary

A financial services provider is seeking a Customer Support Representative in Columbus, OH. The ideal candidate will assist clients with brokerage accounts, handle inquiries, and provide top-notch customer service. The role requires strong communication skills and the ability to multi-task. This position offers a hybrid work schedule after training, with extensive benefits including healthcare, a 401(k), and other employee perks.

Qualifications

• College degree or previous contact center experience.
• Strong communication and customer service skills.
• Ability to multi-task while maintaining attention to detail.
• Comfortable working in a dynamic, team-oriented financial service center.

Responsibilities

• Respond to incoming calls regarding brokerage accounts.
• Assist clients with Brokerage Cash Management products and services.
• Support customers with online account access.
• Handle general account inquiries and service-related requests.
• Maintain high service standards and achieve performance goals.
• Collaborate with team members and adapt to changes.

Skills

Strong communication

Customer service skills

Multi-tasking

Attention to detail

Education

College degree or contact center experience

Job description

A financial services provider is seeking a Customer Support Representative in Columbus, OH. The ideal candidate will assist clients with brokerage accounts, handle inquiries, and provide top-notch customer service. The role requires strong communication skills and the ability to multi-task. This position offers a hybrid work schedule after training, with extensive benefits including healthcare, a 401(k), and other employee perks.