Bank Representative

Russell Tobin; Columbus (OH); On-site; USD 26,000 - 28,000; Full time

Job summary

Russell Tobin is seeking a Bank Representative in Columbus, OH for a contract (W-2) position at 40 hours per week. The pay rate ranges from $19.00 to $20.00 per hour, depending on experience, with onsite attendance and potential for hybrid arrangements after training.

The role focuses on assisting customers with banking inquiries, account questions, and financial service needs, requiring strong communication and customer-service skills.

Qualifications

• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Strong attention to detail and organizational skills.
• Ability to navigate computer systems while communicating with customers.
• Ability to work in a fast-paced, customer-focused environment.

Responsibilities

• Handle inbound customer calls and respond to banking-related inquiries.
• Assist customers with account information, transactions, and general banking questions.
• Provide accurate information regarding banking products, services, and procedures.
• Identify customer needs and resolve issues professionally and efficiently.
• Document customer interactions and maintain accurate records.
• Follow established banking policies, procedures, and confidentiality requirements.
• Escalate complex issues to the appropriate department when necessary.
• Deliver excellent customer service in a fast-paced environment.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Attention to detail

Organizational skills

Job description

Pay Rate Range: $19.00–$20.00 per hour, depending on experience

Job Type: Contract | W-2

Schedule: Full-time, 40 hours per week

Our client, a leading financial services company, is looking to hire a Bank Representative in Columbus, OH.

Job Summary

The Bank Representative will assist customers with banking-related inquiries, account questions, and financial service needs. This role requires strong communication skills, attention to detail, and a commitment to providing excellent customer service.

Responsibilities

• Handle inbound customer calls and respond to banking-related inquiries.


• Assist customers with account information, transactions, and general banking questions.


• Provide accurate information regarding banking products, services, and procedures.


• Identify customer needs and resolve issues professionally and efficiently.


• Document customer interactions and maintain accurate records.


• Follow established banking policies, procedures, and confidentiality requirements.


• Escalate complex issues to the appropriate department when necessary.


• Deliver excellent customer service in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.


• Excellent customer service and problem-solving abilities.


• Strong attention to detail and organizational skills.


• Ability to navigate computer systems while communicating with customers.


• Ability to work in a fast-paced, customer-focused environment.


• Previous experience in customer service, call centers, or banking is preferred.


• Remote training may be available initially.


• The position may transition to a hybrid schedule based on training completion, performance, and management requirements.


• Onsite attendance may be required on designated days.


• Full-time, 40 hours per week.


• W-2 employment through Russell Tobin.


• Benefits eligibility begins after 59 days, subject to applicable plan terms.


• Contract extension or permanent placement may depend on client needs and performance.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.