Bakery Shift Leader: Lead Guest Experience

Nothing Bundt Cakes #34; Franklin (TN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Competitive salary

Employee discounts

Job summary

The Nothing Bundt Cakes Franklin store is hiring a Shift Leader to work alongside management and team members to ensure high-quality cakes and a welcoming guest experience.

You will lead by example, coach staff, drive daily sales, and help maintain NbC standards across all bakery operations, including opening/closing duties, training new team members, and promoting a positive team culture.

Qualifications

• High school diploma or GED; post-secondary education is a plus.
• 1-3 years of guest-facing experience in a retail, restaurant or food service environment, preferably in a lead role with progressive managerial responsibilities.
• Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
• Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.

Responsibilities

• Lead and coach team to deliver high-quality guest experience.
• Support bakery management in daily operations and sales.
• Ensure compliance with NbC standards and brand culture.
• Flexible to work various shifts including mornings, evenings, weekends, and holidays.

Skills

Guest-facing experience

Team leadership

Training and coaching

Customer service excellence

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The Nothing Bundt Cakes Franklin store is hiring a Shift Leader to work alongside management and team members to ensure high-quality cakes and a welcoming guest experience.

You will lead by example, coach staff, drive daily sales, and help maintain NbC standards across all bakery operations, including opening/closing duties, training new team members, and promoting a positive team culture.