Bakery Operations Lead: Guest Experience & Growth

Nothing Bundt Cakes #50; Rockwall (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

TeleHealth

Job summary

Nothing Bundt Cakes is looking for a Bakery Manager to lead a team, ensure top-quality cake production and a warm guest experience. You will drive day-to-day operations, assist in brand and merchandise presentation, and collaborate on scheduling, inventory, and guest engagement.

The role emphasizes leadership, coaching, and adherence to NbC standards while delivering strong guest service and managing P&L and safety procedures in a busy bakery environment.

Qualifications

• High school diploma or GED; post-secondary education is a plus.
• 1-3 years of guest-facing experience in a retail, restaurant or food service environment, preferably in a lead role with progressive managerial responsibilities.
• Demonstrated success creating a superior guest experience and coaching others to do the same, training new team members, directing the work of others, and achieving productivity goals.
• Basic proficiency in Microsoft Word, Excel and Outlook, with comfort in learning new technologies.

Responsibilities

• Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
• Assists in all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control.
• Supports in recruiting, selecting and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
• Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
• Assists in executing operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing.
• Co-manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
• Co-facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
• Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
• Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.

Skills

Guest experience

Team leadership

Communication

Organization

Problem-solving

Learning agility

Education

High school diploma or GED

Tools

Word

Excel

Outlook

Job description

Nothing Bundt Cakes is looking for a Bakery Manager to lead a team, ensure top-quality cake production and a warm guest experience. You will drive day-to-day operations, assist in brand and merchandise presentation, and collaborate on scheduling, inventory, and guest engagement.

The role emphasizes leadership, coaching, and adherence to NbC standards while delivering strong guest service and managing P&L and safety procedures in a busy bakery environment.