Bakery Operations Leader – Guest Experience & Growth

Insomnia-Cookies; Duluth (MN); On-site; USD 52,000 - 68,000; Full time

Job summary

Insomnia Cookies is seeking a Bakery Operations Manager in Duluth, MN. You’ll lead a hands-on, fast-paced team to deliver warm, high-quality cookies, coach staff, and own daily results from guest experience to sales targets.

You’ll hire and develop Shift Leaders and Cookie Crew, set staffing, uphold food safety standards, and drive operational excellence across scheduling, inventory, and guest satisfaction, with opportunities to grow with our brand.

Qualifications

• Experience leading a bakery or similar food-service operation.
• Ability to hire, train, and develop a high-performing team.
• Strong focus on guest experience and operational excellence.

Responsibilities

• Own day-to-day bakery operations and staffing.
• Maintain high standards for quality, speed, cleanliness, food safety, and bakery execution.
• Own scheduling and labor optimization, balancing team needs with business needs.
• Coach and develop Shift Leaders and Crew to hit targets and improve service.

Skills

Staff leadership

Guest service

Operations management

Scheduling

Job description

Insomnia Cookies is seeking a Bakery Operations Manager in Duluth, MN. You’ll lead a hands-on, fast-paced team to deliver warm, high-quality cookies, coach staff, and own daily results from guest experience to sales targets.

You’ll hire and develop Shift Leaders and Cookie Crew, set staffing, uphold food safety standards, and drive operational excellence across scheduling, inventory, and guest satisfaction, with opportunities to grow with our brand.