Bakery Guest Experience Lead | Key Holder

Nothing Bundt Cakes; Brownsville (TX); On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Free uniform

Opportunities for quarterly bonuses

Job summary

Nothing Bundt Cakes in Brownsville, TX is seeking a Key Holder to support the Manager with daily bakery operations, including opening/closing procedures and guest services. You will process transactions, assist guests in person and by phone, and help with light cleaning, organization, and administrative tasks to ensure a smooth operation and outstanding guest experience.

The role emphasizes teamwork across departments, with opportunities to contribute to marketing events and deliver exceptional

Qualifications

• Experience in retail or food service preferred.
• Excellent guest service and communication skills.
• Ability to operate POS and cash handling.
• Flexible to work varied shifts.

Responsibilities

• Co-facilitate opening/closing, balance cash drawer and deposits.
• Suggest add-ons and retail to enhance guest experience.
• Assist guests in person and by phone with orders.
• Balance and operate the POS accurately.
• Know prices, products and promotions.
• Coordinate order timing between Guest Services and Bakery.
• Manage special-order fulfillment for guests and corporate accounts.
• Support marketing events and brand-building activities locally.
• Keep crafting/joy creator area clean and sanitized.
• Ensure store policies and food safety standards are followed.
• Monitor emails and customer inquiries professionally.
• Handle GEM cases and coordinate with management.
• Communicate with fundraising groups and enter details.
• Manage house accounts and follow up on outstanding accounts.
• Assist with receiving, loading/unloading deliveries with vendors.
• Support daily store operations with accuracy and customer service.
• Willing to assist other departments.

Job description

Nothing Bundt Cakes in Brownsville, TX is seeking a Key Holder to support the Manager with daily bakery operations, including opening/closing procedures and guest services. You will process transactions, assist guests in person and by phone, and help with light cleaning, organization, and administrative tasks to ensure a smooth operation and outstanding guest experience.

The role emphasizes teamwork across departments, with opportunities to contribute to marketing events and deliver exceptional