Bakery Key Holder & Guest Experience Lead

Nothing Bundt Cakes; Baton Rouge (LA); On-site; USD 14,000 - 18,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Free uniform

Opportunity for quarterly bonuses

Job summary

Nothing Bundt Cakes in Baton Rouge looks for a Key Holder to support daily bakery operations and guest service. You will assist with opening/closing, balance cash, and help guests in person or by phone while ensuring accurate transactions and upholding store policies.

You’ll also help with crafting/joy creator duties, manage special orders, and support marketing events in the local community, keeping the area clean and compliant with safety standards.

Qualifications

• Experience in customer service in a fast‑paced retail environment.
• Ability to balance cash drawer and manage deposits accurately.
• Familiarity with operating a POS system and processing transactions quickly.

Responsibilities

• Co-facilitates opening and closing of the bakery, including cash handling.
• Suggest add-ons and retail to enhance guest experience.
• Assist guests with orders in person and by phone.
• Operate and balance the POS with accuracy and efficiency.
• Know current prices, products and promotions.
• Coordinate timing of orders between Guest Services and Bakery.
• Co-manage special-order fulfillment via web and email.
• Contribute to local marketing events and brand initiatives.
• Keep crafting/joy creator area clean and sanitized.
• Ensure daily instructions from management are followed.
• Maintain compliance with policies and food safety standards.

Skills

Cash handling

POS operation

Customer service

Retail operations

Inventory management

Tools

POS System

Job description

Nothing Bundt Cakes in Baton Rouge looks for a Key Holder to support daily bakery operations and guest service. You will assist with opening/closing, balance cash, and help guests in person or by phone while ensuring accurate transactions and upholding store policies.

You’ll also help with crafting/joy creator duties, manage special orders, and support marketing events in the local community, keeping the area clean and compliant with safety standards.