Bakery General Manager - New location!

Pho Prime, LLC; Brentwood (TN); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Free non-slip shoes

Birthday month PTO with complimentary/

Holidays off

Vacation

401k

FSA

Paid Sick Time

Referral Program

Pet rescue reimbursement

Flexible return to work schedule for (

Job summary

SusieCakes is hiring a General Manager for a new Brentwood location. You will lead the bakery team, drive exceptional guest experiences, and manage daily operations including staffing, budgeting, and safety standards.

The ideal candidate has 3+ years in bakery/retail leadership, a passion for hospitality, and a track record of team development. This permanent, full-time role includes weekends and evenings as part of a vibrant, customer-focused culture.

Qualifications

• 3+ years of managerial/leadership experience in bakery, restaurant, or retail environments.
• Passion for guest experience and team development.
• Strong work history and desire to grow within the company.

Responsibilities

• Lead the team to deliver elevated guest experiences within the bakery.
• Oversee production to ensure high-quality products.
• Manage staffing, payroll, operating expenses and budgets.
• Develop and train all employees to foster growth and excellence.
• Enforce safety procedures and sanitary standards according to health regulations.
• Embody a one-team, one-goal philosophy and partner with the community to grow the brand.

Skills

Bakery/restaurant/retail leadership

Guest experience

Team development

Education

Bachelor's degree in business or hospitality management

Job description

Bakery General Manager - New location! SusieCakes

Address 213 Franklin Road, Brentwood, TN, 37027, US

Compensation $75,000.00 - $85,000.00/year

Schedule Full time

Job Type Permanent

Description

SusieCakes has 31 bakeries across CA, TX & TN. We bake from scratch daily using the finest ingredients.

We're hiring a General Manager with:

• 3+ years in bakery/restaurant/retail leadership
• Passion for guest experience & team development
• Strong work history & desire to grow

Salary:yearSchedule: 47.5 hrs/week, including weekends & evenings

Our bakeries are lively and bustling with genuinely friendly people who have the "hospitality gene." They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

The General Manager leads the team on delivering an elevated guest experience within the bakery. Creating a fun, lively and celebratory environment. Delivering on success metrics based on the happiness of our team members and guests.

Leadership Attributes:

• Leads the team in building genuine guest connections and world class hospitality to Makes Days Better
• Supports and works in the kitchen and manages the production process to ensure quality products are delivered
• Manages all business goals (staffing (payroll), operating expenses, and budgets)
• Manages the development & training of all employees
• Ensures proper safety procedures are being followed and maintains a clean and sanitary environment in accordance with the Excellence Log and health department standards
• Possesses and demonstrates a "One team, One goal" philosophy
• Understand and creates partnerships with the community to grow the business and brand

Qualifications:

• 3-5 years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries
• Bachelor's Degree in business or hospitality management, preferred
• Ability to work in multiple regional locations
• Ability to adapt to a flexible schedule according to business needs
• Must have reliable transportation

PHYSICAL REQUIREMENTS

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds

BENEFITS & PERKS

• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year's Day)
• Vacation, 401k, FSA
• Paid Sick Time
• Referral Program
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws.