General Manager

SusieCakes Bakery

Carlsbad (CA)

On-site

USD 70,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Flexible work schedule

Free non-slip shoes (annually)

Birthday month PTO with complimentary cake

Company holidays off

Medical, dental, vision insurance

Vacation, 401k, FSA

Paid Sick Time

Referral Program

Pet rescue reimbursement and pet insurance

50% discount on all desserts

Job summary

A bakery chain in California is seeking a General Manager to lead a team providing exceptional guest experiences. You will manage the bakery’s operations, ensuring quality and safety standards while fostering a positive environment. Ideal candidates have 3-5 years of leadership experience in the hospitality or retail industries, along with a Bachelor's degree in business or hospitality management. This is a full-time position with various benefits including flexible scheduling and health insurance.

Qualifications

3-5 years of managerial/leadership experience in hospitality or retail.
Reliable transportation is a must.
Ability to work a flexible schedule.

Responsibilities

Lead team to build genuine guest connections.
Manage production process and ensure quality.
Oversee staffing, payroll, and budgets.

Skills

Leadership

Guest service

Adaptability

Education

Bachelor’s Degree in business or hospitality management

Job description

Overview

Join to apply for the General Manager role at SusieCakes Bakery. SusieCakes operates 31 bakeries across CA, TX and TN. We’re hiring a Bench GM with 3+ years of leadership experience in food/retail, a passion for guest service, and a desire to grow.

Salary: $70K–$75K
Hours: 47.5/week; evenings and weekends required

Apply now to start your sweet career!

At SusieCakes, we make old-fashioned, sentimental dessert favorites—just like you may remember from your childhood. Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars—all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix nostalgia with a modern, neighborhood bakery feel. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests and our community.

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

The General Manager leads the team on delivering an elevated guest experience within the bakery. Creating a fun, lively and celebratory environment. Delivering on success metrics based on the happiness of our team members and guests.

Responsibilities

Leads the team in building genuine guest connections and world class hospitality to Makes Days Better
Supports and works in the kitchen and manages the production process to ensure quality products are delivered
Manages all business goals (staffing, payroll, operating expenses, and budgets)
Manages the development & training of all employees
Ensures proper safety procedures are being followed and maintains a clean and sanitary environment in accordance with the Excellence Log and health department standards
Possesses and demonstrates a “One team, One goal” philosophy
Understands and creates partnerships with the community to grow the business and brand

Qualifications

3-5 years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries
Bachelor’s Degree in business or hospitality management, preferred
Ability to work in multiple regional locations
Ability to adapt to a flexible schedule according to business needs
Must have reliable transportation

Physical Requirements