Bench Bakery General Manager

SusieCakes Bakery; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Free non-slip shoes (annually!)

Birthday month PTO with complimentary cake

Company holidays off

Medical, dental, vision insurance

Vacation, 401k, FSA

Paid Sick Time

Referral Program

Pet rescue reimbursement and pet insurance

Flexible return to work schedule for maternity leave

Generous 50% discount to all desserts!

Job summary

SusieCakes Bakery in Los Angeles is hiring a General Manager to lead a dynamic team focused on delivering exceptional guest experiences. The ideal candidate will possess strong leadership skills and a passion for the bakery environment, having 3-5 years of experience in relevant sectors.

The role involves managing the production process, ensuring quality control, and maintaining business metrics across staffing and expenses, all while fostering a positive work culture. Enjoy competitive benefits, including health insurance and generous discounts.

Qualifications

• 3-5 years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries.
• Ability to work in multiple regional locations.
• Must have reliable transportation.

Responsibilities

• Lead the team in delivering an elevated guest experience within the bakery.
• Manage the production process to ensure quality products.
• Manage staffing, payroll, operating expenses, and budgets.

Skills

Leadership in bakery/restaurant/retail

Guest experience development

Team management

Education

Bachelor’s Degree in business or hospitality management

Job description

SusieCakes has 31 bakeries across CA, TX & TN. We bake from scratch daily using the finest ingredients.

We're hiring a General Manager with:

• 3+ years in bakery/restaurant/retail leadership
• Passion for guest experience & team development
• Strong work history & desire to grow

Salary: year Schedule: 47.5 hrs/week, including weekends & evenings

At SusieCakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars - all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests and our community.

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

The General Manager leads the team on delivering an elevated guest experience within the bakery. Creating a fun, lively and celebratory environment. Delivering on success metrics based on the happiness of our team members and guests.

Leadership Attributes

• Leads the team in building genuine guest connections and world class hospitality to Makes Days Better
• Supports and works in the kitchen and manages the production process to ensure quality products are delivered
• Manages all business goals (staffing (payroll), operating expenses, and budgets)
• Manages the development & training of all employees
• Ensures proper safety procedures are being followed and maintains a clean and sanitary environment in accordance with the Excellence Log and health department standards
• Possesses and demonstrates a “One team, One goal” philosophyUnderstand and creates partnerships with the community to grow the business and brand

Qualifications

• 3-5 years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries
• Bachelor’s Degree in business or hospitality management, preferred
• Ability to work in multiple regional locations
• Ability to adapt to a flexible schedule according to business needs
• Must have reliable transportation

PHYSICAL REQUIREMENTS

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds

BENEFITS & PERKS

• Flexible work schedule
• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Medical, dental, vision insurance
• Vacation, 401k, FSA
• Paid Sick Time
• Referral Program
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave
• Generous 50% discount to all our delicious desserts!

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws.