Bakery General Manager

Pho Prime, LLC; Long Beach (CA); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Free non-slip shoes (annually!)

Birthday month PTO with complimentary

Company holidays off (Thanksgiving, De

Job summary

SusieCakes is hiring a General Manager to lead bakery operations, deliver elevated guest experiences, and drive a lively, hospitality-focused environment across our stores. You will oversee production, staffing, payroll, and budgets while empowering teams to create moments that make days better.

The role requires 3–5 years of managerial experience in luxury/hospitality, a business or hospitality degree preferred, the ability to work across multiple locations, a flexible schedule, and reliable

Qualifications

• 3–5 years of managerial/leadership experience in luxury, hospitality, food service and/or retail.
• Bachelor’s Degree in business or hospitality management preferred.
• Ability to work in multiple regional locations.
• Flexible schedule according to business needs.
• Reliable transportation.

Responsibilities

• Lead the team in delivering an elevated guest experience in the bakery.
• Create a fun, lively and hospitable environment for guests and staff.
• Deliver on success metrics based on team happiness and guest satisfaction.
• Oversee production, staffing/payroll, operating expenses and budgets.
• Develop and train employees; ensure safety and sanitary standards.

Skills

Leadership

Guest experience

Team development

Communication

Education

Bachelor’s Degree in business or hospitality management

Job description

Compensation $75,000.00 - $80,000.00/year

Schedule Full time

Job Type Permanent

Description

SusieCakes has 31 bakeries across CA, TX & TN. We bake from scratch daily using the finest ingredients.

We're hiring a General Manager with:

• 3+ years in bakery/restaurant/retail leadership
• Passion for guest experience & team development
• Strong work history & desire to grow

Salary:yearSchedule: 47.5 hrs/week, including weekends & evenings

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

The General Manager leads the team on delivering an elevated guest experience within the bakery. Creating a fun, lively and celebratory environment. Delivering on success metrics based on the happiness of our team members and guests.

Leadership Attributes:

• Leads the team in building genuine guest connections and world class hospitality to Makes Days Better
• Supports and works in the kitchen and manages the production process to ensure quality products are delivered
• Manages all business goals (staffing (payroll), operating expenses, and budgets)
• Manages the development & training of all employees
• Ensures proper safety procedures are being followed and maintains a clean and sanitary environment in accordance with the Excellence Log and health department standards
• Possesses and demonstrates a “One team, One goal” philosophy
• Understand and creates partnerships with the community to grow the business and brand

Qualifications:

• 3-5 years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries
• Bachelor’s Degree in business or hospitality management, preferred
• Ability to work in multiple regional locations
• Ability to adapt to a flexible schedule according to business needs
• Must have reliable transportation

PHYSICAL REQUIREMENTS

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds

BENEFITS & PERKS

• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Vacation, 401k, FSA
• Paid Sick Time
• Referral Program
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws.