Bench General Manager

SusieCakes Bakery; Menlo Park (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work schedule

Free non-slip shoes (annually!)

Birthday month PTO with complimentary cake

Company holidays off

Medical, dental, vision insurance

Vacation, 401k, FSA

Paid Sick Time

Referral Program

Pet rescue reimbursement and pet insurance

Generous 50% discount to all desserts!

Job summary

SusieCakes Bakery in Menlo Park is seeking a General Manager to lead the team in delivering an elevated guest experience. The ideal candidate will have 3-5 years of managerial experience in hospitality or food service, passion for team development, and the ability to manage operational goals.

Benefits include flexible scheduling, medical insurance, and a generous discount on desserts. Join a lively and friendly environment where connections with guests and team members are valued.

Qualifications

• 3-5 years of managerial/leadership experience in luxury, hospitality, food service or retail industries.
• Ability to adapt to a flexible schedule according to business needs.
• Must have reliable transportation.

Responsibilities

• Lead team to deliver elevated guest experience.
• Manage kitchen production processes to ensure quality.
• Oversee staffing, payroll, and operating expenses.

Skills

Leadership in hospitality

Team development

Guest experience management

Education

Bachelor’s Degree in business or hospitality management

Job description

SusieCakes has 31 bakeries across CA, TX & TN. We bake from scratch daily using the finest ingredients.

We're hiring a General Manager with:

• 3+ years in bakery/restaurant/retail leadership
• Passion for guest experience & team development
• Strong work history & desire to grow

Salary: year Schedule: 47.5 hrs/week, including weekends & evenings Apply today to join our sweet team!

At SusieCakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests and our community.

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

The General Manager leads the team on delivering an elevated guest experience within the bakery. Creating a fun, lively and celebratory environment. Delivering on success metrics based on the happiness of our team members and guests.

Leadership Attributes

• Leads the team in building genuine guest connections and world class hospitality to Makes Days Better
• Supports and works in the kitchen and manages the production process to ensure quality products are delivered
• Manages all business goals (staffing (payroll), operating expenses, and budgets)
• Manages the development & training of all employeesEnsures proper safety procedures are being followed and maintains a clean and sanitary environment in accordance with the Excellence Log and health department standards
• Possesses and demonstrates a “One team, One goal” philosophy
• Understand and creates partnerships with the community to grow the business and brand

Qualifications

• 3-5 years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industries
• Bachelor’s Degree in business or hospitality management, preferred
• Ability to work in multiple regional locations
• Ability to adapt to a flexible schedule according to business needs
• Must have reliable transportation

PHYSICAL REQUIREMENTS

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds

BENEFITS & PERKS

• Flexible work schedule
• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Medical, dental, vision insurance
• Vacation, 401k, FSA
• Paid Sick Time
• Referral Program
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave
• Generous 50% discount to all our delicious desserts!

We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws.