Back-Office Services Specialist (Repro & Mail)

RR Donnelley & Sons; San Francisco (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Disability insurance

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employer/partner discounts

Job summary

RR Donnelley & Sons is seeking an Office Services Support to provide daily back office services for our client and teams, including reprographics (copy) and mail services in both physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

The role requires using logs, filling tickets, meeting deadlines, and maintaining client satisfaction while handling confidential information.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year office services experience preferably in a legal, banking or large corporate environment.
• Proficient using mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to elevate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Utilize appropriate logs for all office services work.
• Ensure that job tickets are properly filled out before beginning work.
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.
• Follow procedures to run jobs in proper order.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Load machines with various paper, toner, supplies.
• Answer telephone, emails, and place service calls when needed.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Customer service

Communication

Attention to detail

Time management

Team player

Problem solving

Discretion

Decision making

Cross-cultural

Education

High school diploma

Tools

Mail equipment

Reprographics equipment

Email hardware

Job description

RR Donnelley & Sons is seeking an Office Services Support to provide daily back office services for our client and teams, including reprographics (copy) and mail services in both physical and digital environments, with support for hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

The role requires using logs, filling tickets, meeting deadlines, and maintaining client satisfaction while handling confidential information.