Back-End Retail Operations Lead

PGA TOUR Superstore; Southlake (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

PGA TOUR Superstore in Southlake, TX seeks a Back-End Department Head to oversee logistics and e-commerce operations, ensuring product availability, pricing accuracy, and proper signage on the sales floor.

The BEDH will lead associates, coordinate with the Operations Manager, drive process improvements, and uphold loss prevention while maintaining a safe, customer-focused environment.

Qualifications

• Strong listening and interpersonal skills essential.
• Clear verbal and written communication across teams.
• Proficient with Microsoft Office Suite and Outlook.
• Ability to manage conflict and hold others accountable.
• Retail experience preferred; high school diploma required.

Responsibilities

• Oversee all Logistics and E-Commerce operations.
• Direct on-floor work assignments and train Associates.
• Maintain a 95% e-commerce fulfillment rate and proper signage.
• Ensure stock availability, pricing accuracy, and planograms.
• Assist in opening/closing, cash handling, and safety walks.

Skills

Communication

Computer

Accountability

Business Acumen

Organization

Leadership

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Outlook

Job description

PGA TOUR Superstore in Southlake, TX seeks a Back-End Department Head to oversee logistics and e-commerce operations, ensuring product availability, pricing accuracy, and proper signage on the sales floor.

The BEDH will lead associates, coordinate with the Operations Manager, drive process improvements, and uphold loss prevention while maintaining a safe, customer-focused environment.