B2B SaaS Account Manager — Western US (Remote)

Stanley Black & Decker; Arizona; Hybrid; USD 78,000 - 126,000; Full time

Benefits offered by this job

Discounts on Stanley Black & Decker工具

Medical benefits

Dental benefits

401(k) plan

Employee Stock Purchase Plan

Tuition reimbursement

Job summary

Stanley Black & Decker is seeking an Account Manager for the Western US, remote with preference for CA or AZ. You will develop new business from existing clients via cross‑selling and expand current offerings, learning multiple software and hardware products while meeting quarterly quotas.

You'll engage cross‑functional teams to enhance the customer experience, deliver product demos, and drive growth across DEWALT MSuite, Tool Connect, Asset Tracking, and more.

Qualifications

• 3+ years of B2B SaaS sales experience with at least 1 year in a closing role.
• Bachelor’s degree in Engineering, Technology, or business‑related field preferred.
• Experience using Salesforce is preferred.
• Proficient with Microsoft Suite applications.
• Solid mechanical and technology skillset with troubleshooting experience.
• Commercial Jobsite and Construction Knowledge preferred.
• Ability to build relationships with customers and internal teams.
• Experience with Subscription Sales and Selling Construction SaaS Products.
• Ability to Propose, Demo, Value Sell, and Close the Sales Cycle.
• Ability to Develop Cross Company Relationships with Account Base.
• Ability to Accumulate Account Details and Build Story to Create Client Expansion Opportunity.
• Capable of Managing a Sales & Retention Quota.
• Experience with Customer Development.
• Proven track record delivering positive results with a strong desire to win.
• Demonstrated time management skills, ability to set priorities, and self‑motivation.

Responsibilities

• Develop new business opportunities with existing clients and/or identify areas of improvement to meet sales quotas.
• Understand customer goals, challenges, timeline, budget, and authority, and create account strategies for clients within your book of business.
• Maintain close relationships with existing users as well as key potential customers.
• Responsible for customer implementation and ongoing field training and support of software products.
• Support and assist on sales demos (PPT demo slides as well as active product demos or recorded demos).
• Meet quarterly/annual quotas and standards for activity, such as calls, new product introductions, training events, and product demonstrations.
• Collaborate with and leverage local market teams to ensure proper follow‑up on leads to produce sales growth.
• Develop and execute sales plans with cross‑functional partners to drive predictable sales cycles.
• Drive the Expansion Sales Cycle to increase User count company‑wide.
• Serve as the lead point of contact for all larger client account management matters.
• Manage handoffs of Mature Accounts from the Account Executive Team.
• Work with the product team based on customer feedback.
• Ensure new product launches are successfully communicated.

Skills

SaaS sales

Account management

Customer relationships

Demos & pitches

Relationship building

Education

Bachelor’s degree

Tools

Salesforce

MS Office

Job description

Stanley Black & Decker is seeking an Account Manager for the Western US, remote with preference for CA or AZ. You will develop new business from existing clients via cross‑selling and expand current offerings, learning multiple software and hardware products while meeting quarterly quotas.

You'll engage cross‑functional teams to enhance the customer experience, deliver product demos, and drive growth across DEWALT MSuite, Tool Connect, Asset Tracking, and more.