B2B Order Fulfillment Specialist - Hybrid

Addison Group; Austin (TX); Hybrid; USD 28,000 - 33,000; Part time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

Addison Group is seeking a Customer Operations Specialist to support its Supply Chain team on a temporary basis in West Austin, TX. The role focuses on order management for B2B customers in a high-volume environment, with hybrid work and a 3-month contract.

The ideal candidate will manage orders end-to-end, coordinate with distribution centers, and leverage ERP systems to ensure accurate, timely processing. Strong Excel skills and customer-service mindset are required.

Qualifications

• 1-3 years of order management experience.
• Experience with B2B or corporate customers.
• Experience with order entry, management, or fulfillment.
• ERP or order management system experience; M365 ERP experience preferred.
• Strong Excel skills.
• Experience in a high-volume, fast-paced environment.

Responsibilities

• Manage customer orders from entry through fulfillment and invoicing.
• Ensure orders are entered accurately and processed on time.
• Coordinate with distribution centers and internal teams to ensure timely fulfillment.
• Manage tracking, proof of delivery, returns, and invoicing.
• Serve as a primary point of contact for assigned B2B customer accounts.
• Provide professional, solution-oriented support to customers and internal partners.
• Monitor account status, customer KPIs, and order-related issues.
• Proactively identify potential order or fulfillment issues and help resolve them.
• Generate reports and maintain accurate customer and order information.
• Provide backup support for other team members as needed.
• Partner cross-functionally with Supply Chain, Logistics, and other internal teams.
• Help identify opportunities to improve customer and supply chain processes.

Skills

Order management

B2B customers

Order entry

ERP systems

M365 ERP

Microsoft Excel

High-volume environments

Attention to detail

Communication skills

Prioritization

Customer service mindset

Tools

ERP systems

Microsoft Excel

Job description

Addison Group is seeking a Customer Operations Specialist to support its Supply Chain team on a temporary basis in West Austin, TX. The role focuses on order management for B2B customers in a high-volume environment, with hybrid work and a 3-month contract.

The ideal candidate will manage orders end-to-end, coordinate with distribution centers, and leverage ERP systems to ensure accurate, timely processing. Strong Excel skills and customer-service mindset are required.