Hybrid US Order Fulfillment Specialist – Customer & Logistics

Motion Recruitment Partners LLC

Indianapolis (IN)

On-site

USD 42,000 - 54,000

Full time

5 days ago

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Job summary

Motion Recruitment Partners LLC is seeking a US Order Fulfillment Specialist I for a 18-month hybrid role in Indianapolis, IN. You will handle order-to-delivery inquiries by phone and email, troubleshoot issues in pricing, invoicing, and logistics, and support process improvements to enhance service delivery.

The position requires an Associate's degree with 1+ year of customer service or 3+ years of experience, and familiarity with SAP and Salesforce.

Qualifications

Associates Degree with at least 1 year of customer service experience, or more than 3 years of previous customer service experience.
Proficiency in SAP and Salesforce systems preferred.
Excellent verbal and written communication skills.

Responsibilities

Respond to customer inquiries from inception to delivery, proactively rectifying potential concerns.
Manage order replacement, return, credit, debit, and order change actions according to procedural guidelines.
Provide specialized support and subject matter expertise to track, analyze, and report on specific customer functions.
Coordinate communications for the implementation of product promotions, process changes, and marketing programs.
Act as a key resource for internal and external stakeholders, recommending process changes to improve satisfaction.
Monitor customer and product trends to proactively resolve issues and negotiate solutions with internal groups.
Maintain and continuously improve the quality system to achieve organizational quality objectives.
Execute special projects as assigned by management.