B2B Order Entry Specialist - Part-Time, On-Site

New Generation Wellness; Stratton Meadows (CO); On-site; USD 28,000 - 31,000; Part time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

LTD insurance

Life insurance

401(k) with company match

Discounted supplement orders

Paid holidays

Job summary

New Generation Wellness, a century-old family-owned dietary supplement manufacturer in Colorado Springs, seeks a part-time Customer Service Representative for B2B order entry. On-site role with Monday–Tuesday 7:30am–4:00pm schedules; duties include processing orders, answering status inquiries, and resolving issues in ERP/EDI workflows.

Two years of relevant experience and strong MS Office skills are required.

Qualifications

• 2+ years of customer service, call center, sales desk, inside sales, or order entry experience.
• Fast, accurate data entry, including 10-key.
• Intermediate to advanced Microsoft Office skills (Word, Excel, Outlook).
• Comfort calculating discounts, percentages, and pricing.
• Calm, courteous approach with upset customers.
• ERP or EDI experience preferred; B2B manufacturing or distribution experience preferred.

Responsibilities

• Enter customer orders received by fax, EDI, email, and phone accurately in our ERP system.
• Answer customer questions on order status, inventory, and deliveries.
• Investigate and resolve order, shipping, and billing issues, including credits and exchanges.
• Make outbound calls to key accounts and promote new or improved products.
• Review open-order and back-order reports and keep customers and internal teams informed.

Skills

Customer service

Order entry

Data entry

Outbound calls

Microsoft Office

ERP/EDI experience

Education

High school diploma or GED

Tools

ERP/EDI systems

Job description

New Generation Wellness, a century-old family-owned dietary supplement manufacturer in Colorado Springs, seeks a part-time Customer Service Representative for B2B order entry. On-site role with Monday–Tuesday 7:30am–4:00pm schedules; duties include processing orders, answering status inquiries, and resolving issues in ERP/EDI workflows.

Two years of relevant experience and strong MS Office skills are required.