Customer Service Representative B2B Order Entry

New Generation Wellness; Stratton Meadows (CO); On-site; USD 28,000 - 31,000; Part time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

LTD insurance

Life insurance

401(k) with company match

Discounted supplement orders

Paid holidays

Job summary

New Generation Wellness, a century-old family-owned dietary supplement manufacturer in Colorado Springs, seeks a part-time Customer Service Representative for B2B order entry. On-site role with Monday–Tuesday 7:30am–4:00pm schedules; duties include processing orders, answering status inquiries, and resolving issues in ERP/EDI workflows.

Two years of relevant experience and strong MS Office skills are required.

Qualifications

• 2+ years of customer service, call center, sales desk, inside sales, or order entry experience.
• Fast, accurate data entry, including 10-key.
• Intermediate to advanced Microsoft Office skills (Word, Excel, Outlook).
• Comfort calculating discounts, percentages, and pricing.
• Calm, courteous approach with upset customers.
• ERP or EDI experience preferred; B2B manufacturing or distribution experience preferred.

Responsibilities

• Enter customer orders received by fax, EDI, email, and phone accurately in our ERP system.
• Answer customer questions on order status, inventory, and deliveries.
• Investigate and resolve order, shipping, and billing issues, including credits and exchanges.
• Make outbound calls to key accounts and promote new or improved products.
• Review open-order and back-order reports and keep customers and internal teams informed.

Skills

Customer service

Order entry

Data entry

Outbound calls

Microsoft Office

ERP/EDI experience

Education

High school diploma or GED

Tools

ERP/EDI systems

Job description

Customer Service Representative – B2B Order Entry (Part-Time, Temporary)New Generation Wellness is a fifth-generation, family-owned dietary supplement manufacturer celebrating 100 years in business. We're GMP-registered with NSF and UL and certified Kosher and Halal.We’re hiring a part-time, temporary Customer Service Representative to process orders and take care of the brands we make products for.Schedule: Mondays and Tuesdays 7:30am-4:00pmOn-Site at our Colorado Springs locationWhat You’ll Do:Enter customer orders received by fax, EDI, email, and phone accurately in our ERP systemAnswer customer questions on order status, inventory, and deliveriesInvestigate and resolve order, shipping, and billing issues, including credits and exchangesMake outbound calls to key accounts and promote new or improved productsReview open-order and back-order reports and keep customers and internal teams informedWhat You Bring:2+ years of applicable customer service, call center, sales desk, inside sales, or order entry experience, including outbound callsFast, accurate data entry, including 10-keyIntermediate to advanced Microsoft Office skills (Word, Excel, Outlook)Comfort calculating discounts, percentages, and pricingA calm, courteous approach with upset customersERP or EDI experience preferred; B2B manufacturing or distribution experience preferredEducation / Certifications:High school diploma or GED requiredWhy Work at NGW:If you take pride in getting every order right and enhancing the experience of each customer who calls, you are a perfect fit for this role. You’ll be the voice brands nationwide hear when they work with us, and the person who makes sure what they ordered is exactly what is sent into production.You’ll learn the business from the inside at a company that has been around for a century and is built to last, working onsite with our team in Colorado Springs. The role also has a career path into a full-time Customer Service Representative position.Pay and Benefits:$20.44–$22.50 per hourThree affordable group health insurance plans to choose fromTwo dental plans, plus visionLong-term disability (LTD) insurancePaid life insurance and voluntary life insuranceIndemnity insurance401(k) with company matchFree and discounted supplement orders10+ holidays a year and competitive time offNew Generation Wellness is an Equal Opportunity Employer.