B2B Order & Customer Service Coordinator

Gurtler Industries, Inc.; South Holland (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Paid holidays

Referral program

Job summary

Gurtler Industries, Inc. in South Holland, IL is seeking an experienced customer service professional to support business customers and manage detailed product orders at our onsite facility.

You will work directly with customers and coordinate with Sales, Accounting, Parts, the Lab, Production, Warehouse, Purchasing, and Logistics to move orders from receipt through shipment and billing. This role requires accuracy and initiative as you review order details, verify pricing, handle invoice

Qualifications

• At least three years of directly related customer service and order processing experience.
• Hands-on experience entering and managing customer orders in an ERP or order management system.
• Experience reviewing or processing invoices and resolving pricing discrepancies.
• At least three years of detailed data entry with high accuracy.
• Professional customer communication by phone and email.

Responsibilities

• Enter, review, and maintain customer orders with accurate item info and pricing.
• Communicate with customers by phone and email about orders and shipments.
• Prepare and review invoices and related documentation; resolve billing discrepancies.
• Coordinate with Sales, Accounting, Lab, Production, Warehouse, Purchasing and Logistics to fulfill orders.
• Track orders and deliveries; provide timely status updates to customers.

Skills

Customer service

Order processing

Data entry

MS Office (Excel, Outlook)

Cross-department coordination

Tools

ERP system

Order management system

Job description

Gurtler Industries, Inc. in South Holland, IL is seeking an experienced customer service professional to support business customers and manage detailed product orders at our onsite facility.

You will work directly with customers and coordinate with Sales, Accounting, Parts, the Lab, Production, Warehouse, Purchasing, and Logistics to move orders from receipt through shipment and billing. This role requires accuracy and initiative as you review order details, verify pricing, handle invoice