Customer Service Coordinator

Hornet Staffing, Inc, a GEE Group company; Vandalia (IL); On-site; USD 23,419 - 24,796; Full time

Job summary

A staffing firm is seeking a Customer Service and Operations Coordinator for an onsite role in Vandalia, Illinois. This position involves supporting operations by processing customer orders and resolving inquiries. Ideal candidates should have 1-2 years of experience in Manufacturing or Distribution and possess a GED/HS diploma. The role requires strong communication skills and the ability to maintain professional relationships within the team and with customers. The pay rate is $17-18 per hour, with a schedule from Monday to Friday, 8am to 4:30pm.

Qualifications

• 1-2 years of Manufacturing/Distribution office and customer support experience required.
• GED/HS diploma required, pass background check and drug screen a must.

Responsibilities

• Maintain positive and professional relationships with customers and all internal staff.
• Process customer orders according to their specific requirements.
• Handle in house questions or issues between Customer Service and other functional areas.

Skills

Customer support

Order processing

Communication

Education

GED/HS diploma

Job description

Customer Service and Operations Coordinator

National Transportation and Logistics firm hiring a new team member in the Vandalia area of Illinois!

Onsite role supporting the operations department, excellent junior level role!

Monday to Friday 8am to 4:30pm

Pay Rate: $17-18hr

The Customer Service Coordinator will interact with both external and internal customers to process orders and answer/resolve inquiries about processing orders, products, and services.

1-2 years of Manufacturing/Distribution office and customer support experience required

GED/HS diploma required, pass background check and drug screen a must

Responsibilities:

• Maintain positive and professional relationships with customers and all internal staff
• Understand and follow all company policies
• Process customer orders according to their specific requirements and the established company policies
• Handle in house questions or issues between Customer Service and all other functional areas
• Receive customer concerns to resolve or communicate to other appropriate areas for resolution
• Appropriately record details of customer transactions or interactions
• Observe utmost confidentiality in all interactions with manager, peers and customers