Customer Service Specialist

Addison Group; Gurnee (IL); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Addison Group in Gurnee, IL seeks a Customer Service Representative to manage high volumes of customer orders and partner communications. The role requires effective phone and written communication, cross-functional collaboration, and close attention to pricing, orders, and shipment details.

You will handle inbound/outbound calls, resolve issues, and support daily shipment coordination while maintaining data accuracy.

Qualifications

• 2+ years of full cycle customer service experience.
• Proven ability to close deals and grow existing accounts.
• Strong phone presence and written communication skills.
• Comfortable working in a fast-paced, metrics-driven sales environment.
• Self-motivated, organized, and results-oriented.

Responsibilities

• Enter, process, and track a high volume of customer orders.
• Handle inbound and outbound customer and sales partner calls.
• Resolve order issues, service inquiries, and delivery concerns.
• Communicate professionally via phone and email.
• Partner with internal teams to meet customer needs.
• Maintain account, pricing, and order data in internal systems.
• Support daily shipment coordination and order follow-ups.

Skills

Customer service

Sales

Phone communication

Written communication

Fast-paced environment

Job description

Job Title: Customer Service Representative

Location (city, state): Gurnee, IL

Industry: Manufacturing

Pay: $23-26/hr on an open ended contracted basis

Benefits: This position is eligible for medical, dental, vision, and 401(k)

Responsibilities

• Enter, process, and track a high volume of customer orders
• Handle inbound and outbound customer and sales partner calls
• Resolve order issues, service inquiries, and delivery concerns
• Communicate professionally via phone and email
• Partner with internal teams to meet customer needs
• Maintain account, pricing, and order data in internal systems
• Support daily shipment coordination and order follow-ups

Qualifications

• 2+ years of full cycle customer service experience
• Proven ability to close deals and grow existing accounts
• Strong phone presence and written communication skills
• Comfortable working in a fast-paced, metrics-driven sales environment
• Self-motivated, organized, and results-oriented