B2B Manufacturing Account Specialist | ERP & Ops

Jimmy Jazz; Cincinnati (OH); On-site; USD 52,000 - 57,000; Full time

Job summary

Midwest Filtration in Cincinnati, OH seeks a Customer Account Specialist to support and manage key B2B customer relationships in a manufacturing and distribution environment. This role acts as the operational quarterback for assigned customer accounts, ensuring orders, contracts, and internal operations remain aligned.

Unlike a traditional call center role, this position works closely with specific customer accounts and internal teams including sales, procurement, operations, shipping, and

Qualifications

• Strong communication and relationship-building skills.
• Excellent organizational and time management abilities.
• Strong analytical and problem-solving skills.
• Ability to manage multiple customer accounts and priorities simultaneously.

Responsibilities

• Serve as the primary contact for assigned B2B customer accounts and build relationships through consistent communication.
• Review contracts and pricing, enter and manage sales orders within the ERP system, and send confirmations.
• Coordinate with sales, procurement, operations, and shipping to ensure smooth order fulfillment.
• Investigate and resolve issues related to orders, shipments, pricing, or product availability and identify root causes.
• Utilize ERP systems and internal tools to improve order accuracy and efficiency, and support AI-driven improvements.

Skills

Strong communication

Relationship-building

Organizational skills

Time management

Analytical and problem-solving

Multitasking across accounts

Tools

ERP systems (Epicor)

Job description

Midwest Filtration in Cincinnati, OH seeks a Customer Account Specialist to support and manage key B2B customer relationships in a manufacturing and distribution environment. This role acts as the operational quarterback for assigned customer accounts, ensuring orders, contracts, and internal operations remain aligned.

Unlike a traditional call center role, this position works closely with specific customer accounts and internal teams including sales, procurement, operations, shipping, and