Customer Account Specialist – B2B Manufacturing

Jimmy Jazz; Cincinnati (OH); On-site; USD 52,000 - 57,000; Full time

Job summary

Midwest Filtration in Cincinnati, OH seeks a Customer Account Specialist to support and manage key B2B customer relationships in a manufacturing and distribution environment. This role acts as the operational quarterback for assigned customer accounts, ensuring orders, contracts, and internal operations remain aligned.

Unlike a traditional call center role, this position works closely with specific customer accounts and internal teams including sales, procurement, operations, shipping, and

Qualifications

• Strong communication and relationship-building skills.
• Excellent organizational and time management abilities.
• Strong analytical and problem-solving skills.
• Ability to manage multiple customer accounts and priorities simultaneously.

Responsibilities

• Serve as the primary contact for assigned B2B customer accounts and build relationships through consistent communication.
• Review contracts and pricing, enter and manage sales orders within the ERP system, and send confirmations.
• Coordinate with sales, procurement, operations, and shipping to ensure smooth order fulfillment.
• Investigate and resolve issues related to orders, shipments, pricing, or product availability and identify root causes.
• Utilize ERP systems and internal tools to improve order accuracy and efficiency, and support AI-driven improvements.

Skills

Strong communication

Relationship-building

Organizational skills

Time management

Analytical and problem-solving

Multitasking across accounts

Tools

ERP systems (Epicor)

Job description

• Location 9775 International Boulevard,Midwest Filtration,Cincinnati, OH, 45246,United States
• Base Pay $52,000.00 - $57,000.00 / Year
• Employee Type Non Exempt

Description

Customer Account Specialist – B2B Manufacturing

About Midwest Filtration

Midwest Filtration is an industrial supplier serving customers across multiple manufacturing industries. Our team works closely across sales, operations, procurement, and leadership to ensure our customers receive the right products, on time, every time.

We are a collaborative, problem-solving organization that values people who take ownership, think analytically, and continuously look for better ways to serve our customers.

Position Overview

We are seeking a Customer Account Specialist to support and manage key B2B customer relationships in a manufacturing and distribution environment.

This role acts as the operational quarterback for assigned customer accounts, ensuring customer orders, contracts, and internal operations remain aligned.

Unlike a traditional call center role, this position works closely with specific customer accounts and internal teams including sales, procurement, operations, shipping, and leadership.

The ideal candidate enjoys solving problems, coordinating across departments, and ensuring customers receive exceptional service.

Candidates who enjoy analyzing processes, improving workflows, and using technology—including AI tools—to work more efficiently will thrive in this role.

Key Responsibilities

Customer Account Management

• Serve as the primary point of contact for assigned B2B customer accounts
• Build strong working relationships through consistent communication and reliability
• Conduct regular check‑ins with key customers to provide updates and address needs

Order & Contract Management

• Review customer contracts and pricing agreements to ensure accurate order entry
• Enter and manage sales orders within the ERP system
• Send order acknowledgments and confirm order accuracy with customers

Cross-Functional Coordination

• Work closely with sales, procurement, operations, and shipping teams to ensure smooth order fulfillment
• Monitor order status and proactively communicate updates or delays to customers
• Coordinate internally to resolve order or delivery challenges

Problem Solving & Customer Support

• Investigate and resolve customer issues related to orders, shipments, pricing, or product availability
• Apply strong analytical thinking to identify root causes and implement solutions

Process & Technology Improvement

• Utilize ERP systems and internal tools to improve order accuracy and efficiency
• Identify opportunities to improve workflows and reduce errors
• Support the use of AI and emerging tools to enhance customer service operations

This Role Is Ideal For Someone Who

• Has experience supporting B2B customers rather than retail consumers
• Enjoys solving operational problems and coordinating across departments
• Is detail-oriented and comfortable reviewing contracts, pricing, and order information
• Likes working with systems, data, and technology
• Wants to be part of a collaborative team supporting manufacturing customers

Requirements

• 3–7 years experience in B2B customer service, account management, inside sales, or order management
• Experience working with ERP systems (Epicor experience is a plus)
• Strong communication and relationship-building skills
• Excellent organizational and time management abilities
• Strong analytical and problem-solving skills
• Ability to manage multiple customer accounts and priorities simultaneously